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Shipping & Returns

Delivery Times and Costs

Below you will find the estimated shipping times and shipping costs. Keep in mind that these time estimates do not include order processing times, nor do they include potential international customs delays. Shipment tracking is available in most countries.


Switzerland

Free 
1 – 2 Workdays


Europe
PostPac Priority:  5 – 14 Workdays, depending on country
Envelope up to 0.25 kg CHF 5.-
up to 1 kg CHF 15.-
up to 2 kg CHF 25.-
up to 5 kg CHF 30.-
up to 10 kg CHF 35.-

Express: 3 – 7 Workdays (FedEx or Ups)
up to 4 kg CHF 55.-
above CHF 80.-

 

International
PostPac Priority: 7 – 21 Workdays, depending on country
Envelope up to 0.25 kg CHF 10.-
up to 1 kg CHF 25.-
up to 2 kg CHF 35.-
up to 5 kg CHF 40.-
up to 10 kg CHF 50.-

Express: 4 – 9 Workdays (FedEx or Ups)
up to 4 kg CHF 65.-
above CHF 90.-
 

Shipping Carrier

PostPac Priority orders are shipped with Swiss Post. Once your parcel clears customs, it will be handed over to your local shipping carrier for final delivery. Note that Europe and International orders are shipped Delivery Duty Unpaid (DDU) and you may be charged additional duties and customs fees upon receipt. We have no control over it or how much you will be charged for these fees, and we do not accept responsibility for any additional charges the destination country may impose on you.

 

Click and Collect in Zürich, Talacker 21

If you are in Switzerland, you can choose «Click and Collect» at checkout. You’ll get an email when your order is ready for pick up. Usually it takes 1 – 2 business days, as not all items are located in Zürich.

 

Returns

If you are not fully satisfied with your purchase, we accept your return or exchange within 10 days of the delivery or pick up date. The products must be in unworn condition. Please contact us by email or phone to request a return authorization or bring the goods to the store. We do not cover the return shipping fees.

No return and refund on reduced items!
In case of a defect please contact us. 10 days right of return.